After Hour Emergency
When emergencies strike late, we're here to set it right.
EMERENGENCY SERVICE
If the emergency is life-threatening, call 9-1-1 immediately!
If you smell gas or have a carbon monoxide detector ringing, turn off the gas shut-off to the utilities, open the windows, and contact PG&E at (800) 743-5000.
Below is a list of property-threatening emergencies that require immediate attention:
- Sink, tub, or toilet overflowing and the water cannot be stopped.
- Uncontrollable amount of water leaking through pipes or ceiling. (If it is a small drip, use a pot or something similar to catch the water and call the office on the next business day).
- Sewage back up and there is no other usable bathroom at the property.
- Anything that endangers life or poses severe damage risk to the property if not corrected immediately qualifies for emergency service.
The Emergency Line is for after-hours emergencies only.
Please do not use this number for non-emergency requests or matters unrelated to maintenance. For property-threatening emergencies after hours, please search for your properties emergency number.
Some maintenance issues may not be able to be handled immediately.
For example, if you are calling at midnight about sewage back up, a plumber may not be able to go out until morning. Please keep this in mind when calling, especially if it’s late.
If you are not sure if you are experiencing an emergency, please refer to our FAQ below.
Find your Properties Emergency Number Below
Alicante
36400 Griffen Dr. Huron, CA 93249
+1 (866) 201-6473
Amaya Village
1525 Park Blvd. Orange Cove, CA 93646
+1 (833) 976-3823
Arborpoint
300 W. Clark St. Madera, CA 93638
+1 (855) 327-3550
Arroyo del Camino
801 S. Corcoran Ave. Avenal, CA 93204
+1 (855) 327-3551
Arroyo del Camino II
801 S. Corcoran Ave. Avenal, CA 93204
+1 (855) 327-3551
Aspen Village
1700 Old Mammoth Rd. Mammoth Lakes, CA 93546
+1 (855) 327-3570
Avery Gardens
7015 Elk Grove Blvd. Elk Grove, CA 95758
+1 (855) 327-3574
Avila
805 Avila Avenue, Parlier, CA 93648
+1 (855) 327-3575
Avila II
805 Avila Avenue, Parlier, CA 93648
+1 (855) 327-3575
Bates
1001 N. Bates Dinuba, CA 93618
+1 (855) 327-6298
Bear Ridge
1977 Spenceville Rd. Wheatland, CA 95692
+1 (855) 402-1814
Bella Vista Senior
1075 Martin St. Lakeport, CA 95453
+1 (855) 327-3593
Blessed Rock
4111 Tyler Ave, El Monte, CA 91731
+1 (626) 625-6913
Bristlecone
3072 Chateau Rd. Mammoth Lakes, CA 93546
+1 (855) 327-3609
California Manor
10165 El. Camino Real Atascadero, CA 93422
+1 (855) 327-3627
Castlerock
455 E. Wutchuma Woodlake, CA 93286
+1 (855) 327-4653
Cedar Lane Family
866 Cedar Lane, West Linda, CA 95961
+1 (866) 674-6358
Cedar Lane PSH
5816 Feather River Blvd #100 West Linda, CA 95961
+1 (877) 423-0692
Cinnamon I
335 W. Cinnamon Drive Lemoore, CA 93245
+1 (855) 327-4863
Cinnamon II
335 W. Cinnamon Drive Lemoore, CA 93245
+1 (855) 327-4863
Coalinga Pacific Associates
245 Pacific Street, Coalinga, CA 93210
+1 (800) 735-2929
Colonial House
705 N. Oxnard Blvd. Oxnard, CA 93030
+1 (855) 327-5045
Columbia Place
1304 W. 7th Street Los Angeles, CA 90017-2304
+1 (855) 327-5045
Courtyard
350 Westpark Court Camarillo, CA 93012
+1 (805) 327-5046
Crane Terrace
1318 E. Canal Drive Turlock, CA 95380
+1 (855) 327-5047
Creek Bridge
1245 Bedford Ave. King City, CA 93930
+1 (855) 327-5048
Crossing at North Loop
3930 Tarmigan Dr. Antelope, CA 95843
+1 (855) 327-5052
Crossings at Elk Grove
8575 Elk Grove Florin Rd. Elk Grove, CA 95624
+1 (855) 327 5183
Crossings at Madera
120 W. Adell St. Madera, CA 93638
+1 (855) 327-5054
Crossings at Morgan Hill
170 Wright Ave. Morgan Hill, CA 95307
+1 (855) 656-5527
Crossings at New Rancho
2708 Woodberry Avenue Rancho Cordova, CA 95670
+1 (855) 327-5186
Crossings at Santa Rosa
820 Jennings Ave, Santa Rosa, CA 95401
+1 (844) 534-0534
Crossings on Aston
1534 John Richards Way, Santa Rosa, CA 95404
+1 (844) 312-3570
Delta Vista
701 North Ash #15 Lindsay, CA 93247
+1 (855) 327-5188
Devonshire
1431 Westcott Rd Colusa, CA 95932
+1 (866) 214-9350
East Lake
15 E. 13th St Marysville, CA 95901
+1 (855) 553-9757
El Dorado
1805 N 8th Street, El Centro, CA 92243
+1 (877) 732-6071
El Dorado II
1805 N 8th Street, El Centro, CA 92243
+1 (877) 732-6071
Esperanza Village
125 North C Street, Madera, CA 93638
+1 (855) 442-1488
Exeter Elderly
501 N. B Street #B Exeter, CA 93221
+1 (855) 327-6295
Fairfield Vista
201 Pennsylvania Ave Fairfield, CA 94533
+1 (855) 327-6296
Fern Crossing
450 Holt Avenue, Holtville, CA 92250
+1 (877) 626-7807
Garden Estates
1400 S. Greene #9 Dinuba, CA 93615
+1 (855) 327-6298
Gateway Terrace
410 Lesher Drive Merced, CA 95341
+1 (855) 329-6299
Gateway Village I
200 Stevens St. Farmersville, CA 93223
+1 (855) 327-6304
Gateway Village II
200 Stevens St. Farmersville, CA 93223
+1 (855) 327-6304
Gateway Villas
15946 W. Gateway Blvd Gateway Blvd., Kerman, CA 93630
+1 (866) 543-3470
Green Street
1600 S. Greene Ave. Dinuba, CA 93618
+1 (855) 327-6298
Greenwood Village
420 Greenley Rd Sonora, CA 95370
+1 (855) 327-6308
Grove Apartments
1491 Hammonton-Smartville Rd. Linda, CA 95901
+1 (855) 327-6309
Groves at Lindsay
187 N. Westwood Ave. Lindsay, CA 93247
+1 (855) 327-6314
Gustine Garden
394 Wallis Ave. Gustine, CA 95322
+1 (855) 327-7029
Hacienda Heights
15880 W. Gateway Blvd. #111 Kerman, CA 93630
+1 (855) 327-7039
Hanford Senior Villa
116 Campus Drive Hanford, CA 93230
+1 (855) 327-7032
Harvest Garden
1429 Nut Tree Road Livingston, CA 95334
+1 (833) 250-3033
Heritage Oak Senior
730 Old Stockton Rd. Oakdale, CA 95361
+1 (855) 327-7033
Heritage Village
1156 San Luis St. Los Banos, CA 93635
+1 (855) 327-7034
Hesperia Garden
8939 G. Ave. Hesperia, CA 92345
+1 (855) 327-7035
Horizons at Morgan Hill
17690 Mc Laughlin Ave. Morgan Hill, CA 95037
+1 (855) 327-5177
Joses Place
154 N Arroyo Seco St, Ione, CA 95640
+1 (855) 327-7038
Kearney Palms I
14608 W. Kearney Blvd. Kerman, CA 93630
+1 (855) 327-7039
Kearney Palms II
14608 W. Kearney Blvd. Kerman, CA 93630
+1 (855) 327-7039
Kearney Palms III
14526 W. Monterey LN Kerman, CA 93630
+1 (855) 327-7039
Kerman Garden
166 S. Madera Ave. Kerman, CA 93630
+1 (855) 327-7040
Kimball Crossing
820 Kimball Rd. Redbluff, CA 96080
+1 (855) 327-7043
King’s Station
1245 Bedford Ave. King City, CA 93930
+1 (855) 327-5048
Lakeview Terrace
7055 Old Hwy 53 Clearlake, CA 95422
+1 (855) 327-7048
Lemoore Elderly
601 E. Street Lemoore, CA 93245
+1 (855) 328-2003
Lemoore Villa
899 Hanford-Armona Rd. Lemoore, CA 93245
+1 (855) 328-2124
Liberty Bell
134 N 6th Street, Orland, CA 95963
Madera Garden
1600 N. Lake St. Madera, CA 93638
+1 (855) 328-2133
Magnolia Place
92 12th Street Greenfield, CA 93927
+1 (855) 328-2171
Magnolia Place II
108 12th St, Greenfield, CA 93927
+1 (888) 327-2155
Malan Street
179 Malan Street, Brawley, CA 92227
+1 (833) 305-2014
Malan Street II
180 Malan Street, Brawley, CA 92227
+1 (833) 305-2014
Martin Street
1255 Martin Street, Lakeport, CA 95453
+1 (855) 734-2703
Martin Street II
1257 Martin Street Lakeport, CA 95453
+1 (855) 734-2703
Mojave View
400 Mojave View Avenue, Ridgecrest, CA 93555
Monte Vista
901 W. Tulare Rd. Lindsay, CA 93247
+1 (855) 328-2475
Montgomery Crossing
1150 Tammy Lane Lemoore, CA 93245
+1 (855) 328-2532
Ocotillo Springs
1615 I Street, Brawley, CA 92227
+1 (888) 356-6691
Orangewood Apts
251 N. Westwood Ave. Lindsay, CA 93247
+1 (855) 328-4084
Orchards on Newcastle
1151 Newcastle Drive Livingston, CA 95334
+1 (855) 328-4100
Oroville Heights
975 14TH St, Oroville, CA 95965
+1 (888) 238-8980
Overland Court
417 Rockport Drive Los Banos, CA 93635
+1 (855) 328-4125
Paigewood
745 Paigewood Dr. Orland, CA 95963
+1 (855) 328-4126
Palmer Family
16121 Palmer Ave. Huron, CA 93234
+1 (855) 328-4127
Palmer Senior
16121 Palmer Ave. Huron, CA 93234
+1(855) 328-4128
Palmer Senior
16121 Palmer Ave. Huron, CA 93234
+1 (855) 328-4128
Parkside Village
1151 N. Villa Ave. Dinuba, CA 93618
+1 (855) 327-6304
Parkview Court
512 Main St. Filmore, CA 93015
+1 (855) 328-4772
Paso Robles Gardens
540 Sims Ave. Paso Robles, CA 93446
+1 (855) 328-4773
Patterson Place
670 N. 6th St. #119 Patterson, CA 95363
+1 (855) 328-4775
Pittsburg Park
2179 Crestview Dr Pittsburg, CA 94565
+1 (855) 328-4783
Plumas Apartments
1247 Live Oak Blvd. Yuba City, CA 95991
+1 (855) 328-4787
Porterville Garden
1585 W. Putnam Ave. Porterville, CA 93257
+1 (855) 328-4789
Reedley Elderly
172 S. East Reedley, CA 93654
+1 (800) 472-0724
Ridgecrest Senior
901 W. Church Ave. Ridgecrest, CA 93555
+1 (855) 328-4791
Riverbank Central
6108 Claus Road Riverbank, CA 95367
+1 (855) 328-4793
Riverbank Senior
3101 Orange Avenue Riverbank, CA 95367
+1 (855) 328-4793
Riverview Garden
2701 Topeka St. Riverbank, CA 95367
+1 (855) 328-4797
Rodeo Drive
14152 Rodeo Drive Victorville, CA 92395
+1 (855) 329-2078
Salado Orchards
250 N. Toomes Ave. Corning, CA 96021
+1 (855) 329-2142
San Jacinto Garden
324 E. Shaver St. San Jacinto, CA 92583
+1 (855) 329-2172
Selma Elderly
2745 Wright Ave. Selma, CA 93662
+1 (855) 327-6298
Shelter Cove
849 Lincoln Rd. Yuba City, CA 95991
+1(855) 329-2543
Sierra Heights
200-300 Hillview Ridge Lane, Ororville, CA 95966
+1 (833) 404-4935
Sierra Heights II
400 Hillview Ridge Lane, Ororville, CA 95966
+1 (833) 404-4935
Singing Wood
10124 Valley Blvd El Monte, CA 91731
Stoneridge at Elk Grove
8515 Elk Grove Florin Road Elk Grove, CA 95624
Stony Creek I
500 Margurite St. Williams, CA 95987
+1 (855) 329-2662
Stony Creek II
501 Marguirite St. Williams, CA 95987
+1 (877) 203-1868
Sunrise Vista
401 F. Street Waterford, CA 95386
+1 (800) 475-0724
Sutter Hill Place
451 Sutter Hill Road Sutter Creek, CA 95685
Sycamore Ridge
1245 W. Sycamore St Sycamore St., Willows, CA 95988
+1 (855) 580-9243
Terracina Oaks
252-13th Street Greenfield, CA 93927
Terracina Oaks II
1276 Oak Ave. Greenfield, CA 93927
The Sawyer
62 Inyo St, Mammoth Lakes, CA 93546
+1 (877) 524-1023
Tierra Vista
731 S. 11th Ave. Hanford, CA 93230
+1 (855) 329-2966
Tulare Garden
498 S. Blackstone St. Tulare, CA 93274
Ukiah Senior
763 S Oak Street, Ukiah, CA 95482
Valle Del Sol
422 E. Polk Street Coalinga, CA 93210
Valley Gardens
13841 Lyn Street Armona, CA 93202
+1 (855) 329-3093
Valley Glen
1830 Gold St. Dixon, CA 95620
+1 (855) 329-3106
Valley Village
36250 Fresno St Huron , CA 93234
Villa Paseo Palms
2818 Ramada Dr. Paso Robles, CA 93446
+1 (855) 329-3107
Villa San Joaquin
200 N. 19th Ave. #B Lemoore, CA 93245
Vista de Oro
350 Miller Rd. Hollister, CA 95023
+1 (855) 329-3138
Walnut Grove
1446 E. Sumner Ave. #15 Fowler, CA 93625
Waterford Gardens
12313 Dorsey St. Waterford, CA 95386
West Trail Apts
360 N. West Ave. Tulare, CA 93274
Westgate Manor
2330 Sherman Ave. Corcoran, CA 93212
Westport
21301 Point Reyes Terrace, Cupertino, CA 95014
Westwood
211 S. Ash RR-01 Earlimart, CA 93219
Willow Family
865 W Gettysburg Ave Clovis
559-801-0728
Willow Plaza
324 Willow St. Bishop, CA 93514
+1 (855) 329-3213
Willow Pointe
1008 S. 3rd Street San Jose, CA 95112
Willow Springs Senior
1340 W. Sycamore St. Willows, CA 95988
+1 (855) 329-3291
Windsor Veterans Village
9500 Oak Park St., Windsor, CA 95492
Woodbridge Place
3028 Willowbrook Drive #408 Merced, CA 95348
Woodstone
4221 Tully Rd. Modesto, CA 95356
+1 (855) 329-3329
Woodward Family
203 E. Swift St Orland, Ca 95963
+1 (844) 375-0263
FREQUENTLY ASKED QUESTIONS
ABOUT AFTER HOUR EMERGENCIES
An after-hours emergency typically involves situations that pose an immediate threat to the safety or habitability of your property. This may include issues such as flooding, gas leaks, electrical hazards, or lockouts.
If you encounter an after-hours emergency, please contact your properties emergency hotline number. Our dedicated team is available 24/7 to assist you. You can find the emergency number on your property detail page on our website or search for it on above on this page.
If you’re locked out of your unit outside of regular office hours, please contact our emergency hotline. We’ll arrange for a locksmith to assist you promptly.
In the event of a water leak or flooding, it’s crucial to act quickly. Turn off the water supply if possible and contact our emergency hotline immediately. Our team will dispatch assistance to address the issue promptly.
If you detect a gas odor in your unit, evacuate the premises immediately and contact your local gas provider or emergency services. After ensuring your safety, please notify our emergency hotline for further assistance.
During a power outage, first, check if the outage is isolated to your unit or building-wide. If it’s building-wide, contact your local utility provider to report the outage. If the issue is isolated to your unit, check your circuit breaker and reset if necessary. If the problem persists, contact our emergency hotline for assistance.
In case of a medical emergency, dial emergency services immediately (911 or your local emergency number). Afterward, please inform our emergency hotline so that we can provide any necessary assistance or support.
No, there is no additional fee for after-hours emergency services. Your safety and well-being are our top priority, and we’re committed to addressing emergencies promptly regardless of the time.
For non-emergency issues occurring after hours, such as routine maintenance requests or inquiries, we encourage you to submit a request through our online portal or contact your properties on site staff during regular office hours for assistance.
No matter how urgent they may seem, some maintenance issues are NOT an emergency. The following are examples of maintenance issues that are NOT emergencies:
Minor HVAC Issues: Problems like a noisy air conditioner or a heater not working optimally can be addressed during regular maintenance visits rather than requiring emergency service.
Clogged Drains: While a clogged drain can be inconvenient, it’s not usually considered an emergency unless it’s causing significant backup or flooding.
Minor Plumbing Leaks: Dripping faucets or slow leaks in pipes can wait for regular business hours but should be addressed promptly to prevent water damage.
Pest Control Issues: While pests can be a nuisance, routine pest control for minor infestations can be scheduled as part of regular maintenance.
Minor Electrical Issues: Unless it’s causing a safety hazard, such as sparks or smoke, issues such as flickering lights, non-functioning outlets, or switches can be scheduled for repair during normal business hours.
Minor Appliance Malfunctions: Issues like a malfunctioning microwave or a dishwasher not draining properly can be scheduled for repair during regular business hours.
Inconsistent Water Temperature: Issues with water temperature or occasional leaks from the water heater may arise. It’s vital to address these promptly for tenant comfort and to prevent damage, but they usually aren’t emergencies.
I’ve locked myself out of my apartment
Please contact a locksmith. This will be an out-of-pocket expense. It is advised that you have a spare key stored outside of your unit, either with a neighbor or elsewhere.
