Common issues
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FREQUENTLY ASKED QUESTIONS
About COMMON ISSUES
Generally, we ask for a security deposit and the first month’s rent. We offer a wide range of payment options: credit/debit card, MoneyGram, Certified ACH, Money order/certified check, ACH/eCheck, personal check. Please visit our website Pay Rent page for more information.
While we welcome pets at our properties, please note that each property has its own set of rules regarding pets. Pets are evaluated and permitted on a case-by-case basis, typically requiring a pet deposit. If you’re thinking about getting a pet and currently reside in one of our apartments, please reach out to us beforehand to prevent any potential disputes in the future.
Yes. We work with low-income families, the elderly, and the disabled to afford decent, safe, and sanitary housing.
As your lease expiration approaches, it doesn’t necessarily mean you have to move out or that we expect you to. We’re always open to discussing lease renewals or extensions. However, if you decide to move-out, you MUST mail, fax, or email us a written “30 Day Notice” of your intent to vacate. After follow up with a call to our office to ensure we’ve received your notice.
An after-hours emergency typically involves situations that pose an immediate threat to the safety or habitability of your property. This may include issues such as flooding, gas leaks, electrical hazards, or lockouts.
No. All improvements (shelves, paint, etc.) must receive written approval. Any improvements that result in the unit needing to be returned to pre-move-in conditions (wall-color, shelves, etc.) may lead to deductions from your security deposit.
Yes. Our Tenant Rules & Regulations are provided to all tenants at lease-signing. Typically tenants may not make any loud noise after 10 p.m. and before 8 a.m. However, all noise (including music, television, and conversation) must be kept to a reasonable volume at all times of day, out of respect for other tenants.
Different properties have different security measures, including security gates, camera, on site security services but they are not necessarily standard to all properties. We recommend that all tenants make use of the deadbolt lock on their doors, as a general security measure. Renter’s Insurance is generally required per your lease, please refer to the same.
Initially, attempt to address the issue directly and responsibly with the neighbor in question. If the problem persists, please reach out to the onsite manager. In cases of extreme noise, particularly after 10 pm, feel free to contact the local police department if you feel it is warranted.
Plan in advance! Use your online access to Domuso and make an ACH payment directly from your bank account or send us a check before you leave town, and we will hold it until the day your rent is due.
Please refer to your individual lease. In most cases, however, rent is considered late if it is not received in our office by 5pm on the third day of the month. In buildings with “rent-boxes”, please have your rent check in the box no later than 5pm on the third day of the month, to be sure we pick it up. It is your responsibility to get your rent to us on or before the due-date. If you anticipate that you won’t be able to pay your rent on time, please inform us in advance. We’re committed to working with our tenants in such situations. However, failure to notify us may result in legal notices and late fees (refer to your lease for late fee information). Please be mindful of our time and your rental record. Collecting rent and posting late notices is time-consuming, and your cooperation is greatly appreciated.
You are responsible for the bank’s Nonsufficient Funds (NSF) fee. Generally, this fee is $00.00 You must also replace the bounced check with a Cashier’s Check or Money Order. We will not attempt to re-deposit the check.
A “3 Day Notice” is a legal document served to a tenant when rent has either been returned due to NSF, or if it has not been received by the due date. Once this notice is served, if rent is not paid, it can be used as the beginning of an eviction process.
No. Rent checks will only be accepted from those persons whose names are on the lease. If you require assistance with your rent for any month, the person assisting you should write a check to you directly.
Note: If you need to write your rent check from a Business Account, please provide us with a copy of your business license to prove it is your company.
No. Per California law, you cannot withhold rent from the person to whom it is owed, in order to influence matters under dispute. You also cannot deduct any amount from your rent, without first clearing it with the management company or owner, in cases where you have handled repairs or other matters by yourself. In such cases, it is standard for us to reimburse a tenant after they have paid their full rental amount.
Navigate to our website and go to the maintenance request, you can usually find this under the Tenant Services tab or under tenant on the menu. Submit your request thought our online form and you’re done! We will contact you shortly to resolve the issue.
Try resolving the issue in a responsible manner first. Possibly place a note on the car, and find alternate parking for that day or night. If the situation continues, call a Tow Company. Also, write down the information of the car (description, license plate, etc.) take a photo and contact us at the office so that we can locate the tenant in question.
